Persse see poliitiline korrektsus,MSPna olen üritanud Microsoftiga seotud teemasid võimalikult viisakalt väljendada, isegi kui need on negatiivsed aga no siinkohal ei suuda ma küll enam roppusi tagasi hoida (eriti kuna endal on klienditoe töö kogemus üsna piisav).

MSi klienditugi imeb lurinal ja seda julgen ma öelda ka endise Microsoft Student Partnerina.

Saatsin Windows Live’i tugilehelt järgmise probleemi:

„1. Signing in with Windows Live Messenger I received an Live ID does not exist or is incorrect error (code 80048223).
2. While going to account.live.com and trying to log in, I got the error You’ve tried to sign in too many times with an incorrect e-mail address or password.
3. I entered the characters correctly and received the error  Your account is temporarily unavailable

You’ve tried to sign in too many times to this account. A temporary delay helps prevent people from trying to guess your password.

Click Cancel and sign in later, or reset your password now.

I reset the password and tried account.live.com again. Again steps 2 and 3 failed. Looks like an endless loop. Maybe you can help.“

Tahate kolm korda arvata, mida ma vastu sain. Postituse lõpus on täies mahus see kuradi automaatne vastus.

No persse küll, ma sain sama möla juba kolm korda lugeda, enne kui ma reaalselt abipalve saatmise vormini jõudsin, võibolla oleks aeg oma klienditeenindus tasemele viia… Üldiselt võin enda elu lugeda lõppenuks, kui Messenger mingil hetkel minu jaoks pillid kotti paneb, sealtkaudu saab ka suur osa MUG.ee asju aetud, aga kui MSi kliendituge enam usaldada ei saa, kaalun tõsiselt ka Messengeri kasutamise lõpetamist ja ka kõigil oma tuttavatele sellesama tegevuse soovitamist, e-kirjad on vähemalt usaldusväärsed. Igal juhul keep up the good work @ Microsoft support center, nüüd ma vähemalt tean, et MSi klienditoe poole peale selle asja lahendamist pöörduda ei ole mõtet… Aitäh Microsoft!

Thank you for contacting the Windows Live ID Technical Support.  Based on the options you selected on our support page, you are experiencing issues with signing in or you are seeing an invalid password error. This automated response will provide you the information needed to optimize your browser settings that has been known to resolve sign in issues.  If this response does not resolve your issue or you have already tried to optimize your browser, reply to this message.

 

First, we want to make sure that the account name (E-mail Address) that you are using is spelled correctly on the sign in page. Then you will want to ensure that the password is the correct password for the account you are attempting to sign in to. We have found that this is a resolution step that many have overlooked. Your email address might be correct, but a simple misspelled domain name can cause additional headaches.
Ie: yourname@htomail.com or yourname@hotmial.com. In these examples, the name hotmail was mistyped and has caused some of the issues you might be seeing.

 

Next, we have a site that can walk you through to optimize your Internet Explorer browser: Windows Live ID Space. If the link does not work, you can use the direct web page: http://liveidsupport.spaces.live.com/blog/cns!4D45F3F81F297BB6!110.entry.

 

If you have forgotten your password, then you can reset a forgotten password online by selecting the link under the password box on any log in page that states “Forgot your password?” or by going directly to this link: Forgot your password?, then follow the on-screen instructions to complete the password reset instructions.

 

The information for changing your  password can also be found on our online help: Click Here or go to the following link: http://help.live.com/Help.aspx?&project=LiveIDv1&querytype=topic&query=Accountv1_PROC_ChangePassword.htm

 

Verify that these steps either resolves, or does not resolve the sign in problems you are seeing. If the information in this email does not resolve your questions or if you are writing about a different problem or question, reply to this message with additional details and error messages you are seeing.

 

Thank you for contacting the Windows Live ID Technical Support.